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Practical, Secure AI for Public Agencies & Utilities
SSI has partnered with 24by7Agent to bring you AI-powered citizen service tools that help you answer calls, automate routine requests, process payments, and stay available 24/7/365.
What 24by7Agent Offers
• AI Voice Agents: AI voice agents answer calls naturally and help citizens complete common requests without getting stuck in frustrating phone menus.
• 24/7/365 Service Availability: Citizens can get help anytime, which means your organization can stay accessible after hours, on weekends, and during high-volume periods.
• Smart Routing and Escalation: Calls can be directed to the right department or transferred to a live staff member with context when a human is needed.
• Secure Payment Tools: 24by7Agent supports PCI-compliant payment processing and can send secure payment links by text for added convenience.
• Self-Service Automation: Citizens can handle tasks like FAQs, account questions, and start/stop service requests without waiting on hold for staff assistance.
• Analytics and Communication Tools: Your team can track messages, review call activity, send broadcasts, and use reporting insights to improve service over time.
Step 1 - Complete the Form. Tell us a little about your organization so we can prepare next steps.
Step 2 - We Reach Out. Our team contacts you to learn about your current process and needs.
Step 3 - Review Your Options. We walk you through how the 24by7Agent partnership works, including workflows and integration.
Step 4 - Implementation. If you move forward, both teams guide you through a smooth, structured onboarding process.
Step 5 - Go Live. Employees and administrators begin using the improved, modernized AI experience.
Why This Partnership Matters
You are under constant pressure to do more with limited time, limited staff, and rising citizen expectations. Your team is expected to answer questions quickly, stay accessible, process payments securely, and keep service moving, even when call volumes spike or offices are closed.
That is exactly why this partnership matters.
SSI partnered with 24by7Agent because this technology solves a real problem for local governments, utilities, and public agencies. It helps your organization expand access to service without putting more strain on your staff. It also helps you automate the routine, repetitive interactions that can eat up the day and keep employees from focusing on the issues that truly need a human touch.
And because 24by7Agent was built with government operations in mind, it is designed to support the kinds of processes your organization actually deals with, not force you into a one-size-fits-all approach.
Why 24by7Agent
Built for government and utility workflows
24by7Agent was designed for the types of questions, service requests, and operational needs public agencies deal with every day.Created from real frontline experience
Its founders spent years visiting government organizations in person and learning directly from the staff who handle citizen service every day.
More than a basic chatbot
24by7Agent uses AI voice and digital tools to support real conversations, automate common tasks, and connect citizens to the help they need faster.
Helps reduce pressure on your staff
By handling routine interactions automatically, 24by7Agent frees up your team to focus on more complex issues that require human attention.
Improves service without sacrificing the human touch
Citizens can get quick answers and self-service options, while your staff can still step in seamlessly when personal support is needed.
Designed with security and practicality in mind
24by7Agent combines modern automation with the security, reliability, and operational fit public sector organizations expect.
FAQs
Q: What happens after I submit the form?
A: The 24by7Agent team will contact you to learn about your organization’s needs and walk you through the partnership.
Q: Is this designed for local governments?
A: Yes — both organizations specialize in serving cities, counties, utilities, and other public-sector teams.
Q: What kind of support can we expect?
A: You’ll receive responsive, local-government-focused customer service from both teams.
Q: Will I need to do anything right now?
A: Fill out the form and you are done. We'll contact you and walk you through the rest.
Q: Does 24by7Agent replace live staff?
A: No. It is designed to handle routine, repetitive interactions so your staff can focus on more complex issues that need personal attention.
Q: Can it transfer citizens to a live person?
A: Yes. When a situation needs a human, 24by7Agent can escalate the interaction and pass along context so the citizen does not have to repeat everything.
Q: Can it work after hours?
A: Yes. 24by7Agent is available 24/7/365, so citizens can get help even when your office is closed.
Q: What kinds of requests can it handle?
A: It can help with balance inquiries, payment processing, start/stop service requests, outage reporting, department routing, office hours, common FAQs, and more.
